Dispute Resolution

Fair Trade Commitment

Disputes in the steel industry often involve weight discrepancies or grade mismatches. Sariya Bazar provides a structured framework to resolve these issues fairly for both buyers and dealers.

Resolution Process

1
Documentation: Take photos of the material and the delivery invoice immediately. If there is a weight issue, ensure you have a slip from a verified weigh-bridge.
2
Direct Communication: Contact the dealer through the Sariya Bazar platform within 24 hours of delivery to raise the concern.
3
Mediation: If the dealer does not resolve the issue within 48 hours, Sariya Bazar's compliance team will step in to review the evidence and mediate a settlement.

Material Mismatch

If the delivered bars are found to be of a lower grade (e.g., Fe 500 delivered instead of Fe 550D), the dealer is obligated to pick up the material at their own cost and provide a replacement or a price adjustment based on the current market delta.