B2B Commercial Dispute Resolution Policy

Fair Trade Mediation Guidelines for Buyers, Contractors, and Rolling Mill Stockists

1. Commitment to Fair B2B Commodity Trade

Commercial transactions involving bulk steel rebar (sariya), structural angles, and cement require clear resolution mechanisms. Given the high transaction values and tight construction timelines, Sariya Bazar provides a neutral, evidence-based dispute resolution framework governing all trades facilitated through our platform.

Our guidelines cover four primary dispute categories: weight shortage, grade/chemical mismatch, physical defect/heavy rusting, and delayed dispatch/transit damage.

2. Step-by-Step Resolution Process

1
Immediate On-Site Documentation (Within 24 Hours)

Upon truck arrival, inspect bundle tags, ISI embossing, and weighbridge slips. If discrepancies exist, photograph the material and retain the driver's signed lorry receipt (LR) before unloading.

2
Formal Ticket Filing via Platform Portal

Submit a dispute ticket through your buyer portal or email support@sariyabazar.com including the order ID, invoice copy, weighbridge slip, and specific defect description.

3
Compliance Review & Mediation (Within 48 Hours)

Sariya Bazar's compliance desk reviews submitted documentation, contacts the supplying dealer or rolling mill, and proposes a binding resolution based on platform trade terms.

3. Quality Testing & NABL Laboratory Protocols

In cases where a grade mismatch is alleged (e.g., Fe 500 delivered instead of ordered Fe 500D), visual inspection alone is insufficient. Sariya Bazar mandates the following testing protocol:

  • Joint Sample Collection: Three 1-meter rebar samples are cut jointly by representatives of the buyer and supplier from different bundles in the presence of a Sariya Bazar auditor.
  • NABL Accredited Testing: Samples are dispatched to a mutually agreed NABL-accredited metallurgical testing laboratory for chemical spectrometer analysis and universal testing machine (UTM) tensile/elongation verification.
  • Cost Allocation: If the test confirms non-compliance with IS:1786 specifications, the seller bears 100% of testing costs, freight return charges, and replaces the batch. If compliant, the buyer pays testing fees.

4. Arbitration & Governing Law

If mediation fails to resolve a commercial dispute exceeding ₹5 Lakhs in value, parties agree to refer the dispute to sole arbitration under the Indian Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Raipur, Chhattisgarh, and proceedings shall be conducted in English or Hindi.

Need to raise a dispute regarding an active order? File a Complaint Ticket